What Sky Sports and BT Sport have told fans wanting a refund? Take a look at what they had to say with there being no live football to televised.
It’s been revealed that neither of them will be offering money back for the lack of live Premier League, EFL, National League, Champions League and other competitions which have been postponed until at least April.
Both companies are reworking their schedules to keep people entertained, mainly by showing re-runs of past cup finals, playoffs and even their much loved Premier League Years episodes, though it means households won’t get the initial service they signed up for.
BT Sport – who charge £47.99 a month – plans to show reruns of matches that have already been played this season, along with WWE, sport films, documentaries and other sports such as badminton, hockey, rally and boxing.
The broadcasters’ current position is that as, so far, only two rounds of Premier League and football league matches have been postponed before the scheduled international break later this month, and UEFA has postponed only next week’s Champions and Europa League matches, normal service should resume very soon.
When asked by Mirror Money if they will offer refunds to fans, both refused to give money back – saying it was a “fast moving” situation.
Sky Sports managing director Rob Webster said: “Sky Sports is working closely with all our partners to better understand the impact on the annual sporting calendar.”
Their packages start at £23 a month – though it’s currently offering a £3 a month discount for anyone that signs up at the time of writing this article (March 17).
“We recognise that it is a fast-moving situation and we are working at speed to ensure we continue to deliver for all of our customers.
“A number of sporting events have been postponed, but not cancelled, so we expect to be able to show these when they are rescheduled.
“Therefore, our live schedule is likely to look different for a period of time. As more information becomes available, we will continue to provide updates to all of our customers.”
A BT spokesman said: “We apologise to customers about the changes to the BT Sport schedule this month due to the impact of Covid-19.
“The situation is evolving rapidly and we are working with the leagues to continue to broadcast live sport wherever possible and broadcast games when they are rescheduled over the coming months.
“We will continue to broadcast a wide range of BT Sport content including films and documentaries and we will update our customers as we have a clearer view of the remainder of the season.”
On Thursday, BT announced that its own chief executive, Philip Jansen, had tested positive for Covid-19.
“BT is now working closely with Public Health England to undertake a full deep clean of relevant parts of its group headquarters and will ensure those employees who have had contact with Philip are appropriately advised,” a statement said.
Fans gave their reaction to what Sky Sports and BT Sport have told fans wanting a refund…
— Dave Firth (@fuse7777) March 16, 2020
— Patrick Brennan (@pbrennan50) March 17, 2020
No chance of refunds if they’ve just put the prices up again! pic.twitter.com/eBoIBxEYzI
— Matt Dann (@mattdann85) March 15, 2020
— Darren Reilly-Smith (@darrenlpool1892) March 15, 2020
Tried to cancel my Sky Sports subscription earlier, but was advised of a £60 cancellation charge, the bastards.
— Alan McCartney (@alanmccartney) March 15, 2020
Cancellation on way
— Andy Ferguson (@fergiemourinho) March 15, 2020
No surprise there
— Roger Gould (@BaggiesRoger) March 16, 2020
When are Sky and BT going to start refunding peoples subscriptions now that they are no longer providing live sport, surely if they are not providing the service they advertised they should have to provide refunds…
— John O Sullivan (@Corballyred) March 16, 2020
Do I get a refund from Sky and BT as there is literally jack shit to watch for the next 3 weeks?!
— Andy Fenn (@andyfenn85) March 13, 2020
Cancel your subscription
— John Morgan (@LipsJsm) March 17, 2020
Sky/BT: Games postponed so we’re not paying teams
Sky/BT Sports customers: Can I have a refund then?
— • (@Vardesque) March 16, 2020